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Appointment

by Service

Services You Can Reserve

Remote Login Session – Best for current customers who already have TCR’s software, but if you don’t mind a little work on your end, this booking can be for anyone.

On Site Service Call – we come to you at your home. Businesses are welcome too, but can contact us HERE for a broader range of options.

Drop Off Your Device – Choose the booking for “Tune-up” if your PC is ready for it’s yearly or has been slowing down lately.

Consultation (coming soon) – This booking is for when you just need a “sit down”. We can cover anything from designing your new favorite Logo all the way to how to use Facebook.

Renew With-Secure Virus Protection – Book your 1yr or 2yr renewal (choose any time slot) and we’ll take care of the rest!

Unsure Which Service to Book?

See Below For Frequently Asked Questions

Booking FAQ

Which Service to book

If your computer has been slowing down lately, you’re getting pop-ups, or things just haven’t been acting “right”, book one of the Tune-Up options or a Remote Login Session.

Tune-Up – You drop your device off at Tiffany’s

Remote Login Session – We work on your PC while it stays at your home/business

“Drop off for Another Reason” is the booking for everything else device repair related. Maybe you have a cracked laptop screen and wonder if it’s even worth repairing. Maybe you know something is wrong, but you’re unsure what kind of repair it needs. Maybe you have a phone or tablet and need to get the DATA off of it. Whatever your device woe, use this booking to get one step closer to fixing it.

If you need some guidance on a specific topic – how to get pictures off your phone, how to navigate Facebook or Facebook for business, how to transfer contacts into your new iPhone, etc – book either a Consultation or an Onsite Service Call.

Consultation – we meet at Tiffany’s Computer Repair

Onsite Service Call – we meet at your home or business

If it’s time to spruce up your business logo, Google listing, website, social media presence, etc. book either a Consultation or an Onsite Service Call.

If it’s time to say goodbye to your old computer, but you need help wading through all the confusing “tech talk” and marketing gimmicks, book a consultation.

We come to your home or business. If you are having problems with your modem/router, your printer is being fussy, or you simply prefer not to mess with that tangle of cords to unhook your desktop, this is the booking for you.
Our service area is within 40 miles of Marshalltown. The fee is $85 + tax for up to the 1st hour and pro-rated in 15min increments after that. The 1st hour starts from the time a tech leaves Tiffany’s Computer Repair and ends when back at the store. Service calls in town are given a 1-1.5 hour time slot.

No, you are simply scheduling the renewal of your virus protection.
You book it and pay for it.
TCR handles the rest!
We will send a copy of your receipt to the email address you give us while booking the renewal.

🔹If your WithSecure has been lapsed for more than 60 days, please book a remote login with virus protection add-on. We will make sure no viruses have invaded your space and then get you a fresh install of WithSecure Elements Protection.🔹

At TCR Marshalltown, we take security very seriously. The software that we use for all remote login work is a custom module through the company TeamViewer. We pay a high yearly fee to ensure that all security protocols within the software are kept up to date with the latest security standards.
When the TCR computer initiates a session with one of our client computers, the session (AKA traffic) is secured using RSA key exchange and AES-256 Encryption. These are recognized as high quality security measures.
If you would like to read more about the way TeamViewer operates, please visit the Trust Center on TeamViewer’s website.
Even with all these security features, we take it a step farther at Tiffany’s and lock the software with individual passwords in two different areas within the software on every client computer.
The protocol on our side is to use only 1 computer to access client computers. This 1 and only computer is then veiled in layers of protection – some of which are, biometric lock, high-end firewall, and virtual network.
Then, by special request only, we can go even FARTHER, with yet more security measures.
So, while nothing in these times is ever a security guarantee – this is close. You can rest assured that making something harder to break into generally means anyone with bad intentions is going to move on to easier prey!

Should I Book the

For an in depth look at each Tune-Up, check out our Services page.

If your computer is in pretty bad shape, book either the Premium or Advanced Tune-Up.

If you take great care of your PC – you’re careful what sites you visit & what links you click – you’ve consistently had virus protection – you get your PC in about once a year for a tune-up – you feel like it’s been running pretty good, but you know it can run better and you want to be sure all of the parts inside are working well together… then you probably want the Advanced Tune-Up.

If you’ve looked through everything and you’re still not sure… you can either book a Drop off for Another Reason and we’ll help you decide, or book the Advanced – the price/service can be adjusted later as needed.

Every tune-up we do, if we feel like you should have gone with a lower tier we’ll refund the difference back to you. Alternately, if we feel like your PC needs more, we’ll talk with you and help you decide if you’d like to be bumped up to a higher, more complete service tier.

Yes, and…No?

Most bookings require a 50%-100% deposit. All pricing should be thought as more of a guide, as your final invoice will vary, based on the actual services we talk about and (help you) decide are needed.
🔹WE WILL NEVER GIVE YOU A SUPRISE CHARGE OR FIX SOMETHING WITHOUT GETTING YOUR DIRECT APPROVAL FIRST.🔹

For On-Site Service Calls you pay for 1 hour at the time of booking.
Remote Login Sessions are also pay for 1 hour at the time of booking. Some discount bundles will be coming soon – you will see them as you go through the Remote Booking process.

Drop off Bookings for one of the Tune-Up packages will require you to put down a 50% Deposit. Again, the final invoice may change if your PC needs a little different type of attention than first thought.

The “Drop off for Another Reason” Booking has no charge to book.
This is also the booking you’ll want to use if you’re a current TCR client and you’d like to pay for your Tune-Up or Service in person with a check or cash.

What if my PC isn't fixed and our booked time is over?

Do you stay? Do I have to wait and book again?

If only our computers could be perfectly predictable!

It happens quite often – things just take longer than expected – especially with a computer that is misbehaving.

If our booked time is over, but your PC has different plans – don’t worry! We always allow for a little extra time for this, and if even more is needed we’ll talk it through and make a plan that works best for you. It could be something like finishing through remote login, taking your computer with us, or coming back later.

Confusion?

Is your head swimming with unanswered questions?